Delivery & Return

1. Returns

1.1 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.2 Any used goods are exempt for refund or exchange due to health and hygiene reasons.

1.3 Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

1.4 Any goods that were ordered under our special sizes scheme cannot be returned. Regulation 13 under the Distance Selling Regulations states’ that goods made to customers own specifications are excluded from cancellation rights. This does not affect the consumers rights to redress under the Sale of Goods Act if the goods do not conform to the contract

1.5  To complete your return, we require a receipt or proof of purchase.

1.6 There are certain situations where only partial refunds are granted (if applicable).

1.7 Any defects must be reported within 3 working days. Any defect or fault that is reported within this time period will be resolved appropriately; however, any defects not reported within 3 working days fall outside the terms of our return policy.

2. Exclusions

2.1 Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

2.2 Any item that is returned more than 14 days after delivery.

3. Guarantee

3.1 All goods carry a standard 12 month manufacturer guarantee against faulty workmanship. This does not cover wear and tear or mistreatment.

3.2 Nothing in these conditions will affect your statutory rights relating to faulty or mis described goods. For further information about your statutory rights visit your local Citizens Advice Bureau or www.citizensadvice.org.uk.

4. Extended Warranty

4.1  If the product you have purchased develops a fault and the damage is not assessable from a photograph, then we may need to inspect the product. As the assessment is carried out by an independent specialist there will be a £90 charge payable. If the product is less than 6 months old , we will arrange an inspection and the customer will only be liable for the charge if the product is found to be not faulty. If the product is more than 6 months old, we would require the customer to pay a deposit of £50.00. If the product is found to be faulty, the inspection deposit will be refunded.

5. Making a Claim

5.1 To make a claim under any guarantee or warranty, we will require details of the order number, a copy of your receipt, a copy of the order confirmation, or a copy of the confirmation email. Without this we cannot guarantee we will be able to trace your order details, which may result in us not being able to verify your claim. Please note, any defect or fault must be reported to Homestyle Furnishings within 3 working days from delivery date.

6. Cancellations/Refunds (if Applicable)

6.1 The Consumer Protection (Distance Selling) regulations 2000 gives you the right to cancel an order purchased from our website. Your cancellation rights begin once the order has been placed and ends 14 days following the day of receipt.

6.2 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

6.3 If you would like to cancel an order, but have not yet received delivery, these orders may be subject to a cancellation fee.

6.4 If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

7 Late or Missing Refunds (if Applicable)

7.1 If you haven’t received a refund yet, first check your bank account again.

7.2 Then contact your credit card company, it may take some time before your refund is officially posted.

7.3 Next contact your bank. There is often some processing time before a refund is posted.

7.4 If you’ve done all of this and you still have not received your refund yet, please contact us at sales@homestylefurnishingsni.com.

8. Sale Items (if Applicable)

8.1 Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

9. Exchanges (if Applicable)

9.1 We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@homestylefurnishingsni.com and we will arrange to have your items collected.